Skip to content
Main navigation

Refund Policy

Last updated: October 18, 2026

Current store status: The Giggly store is preparing for launch and is not yet accepting orders while our payment provider, Lemon Squeezy, reviews the store. This policy applies to orders placed after the store is activated.

1. Nature of Digital Products and Electronic Delivery

All products offered in the Giggly store are intangible digital products (downloadable files); there is no physical shipping. Once the store is activated, the download link is sent to the email address used at checkout after successful payment.

Once a file is downloaded or opened, the content becomes fully available to and saved by the customer. Because digital content cannot be physically returned once it has been received, the rules set out below apply.

2. Refund and Change-of-Mind Rules

As a general rule for digital products, payments are not refunded and orders cannot be canceled once the files have been delivered or downloaded, for reasons of “change of mind” or “no longer wanting the product after purchase.”

At Giggly, we make a point of providing preview images and a detailed description of each product on its own page, to help you make your purchase decision with confidence before paying.

3. Issues We Will Help Resolve

We are happy to help our customers resolve any unexpected problem at no additional cost in the following cases, which are handled according to the applicable checkout and refund process:

  • Download link not received: If you were charged but did not receive the download link by email (due to a technical error or an unintentional typo in the email address).
  • Corrupted or unusable file: If a technical problem with the digital file makes it corrupted or unusable, or it will not open in standard software.
  • Product materially different from its description: If you received a file that is materially different from the product described on its details page.
  • Payment issues and duplicate charges: If you experience a payment problem or were charged more than once for the same order, we will check the transaction record and follow up through the payment provider.

4. Available Solutions and Refunds

When any of the above cases is reported, we first try to resolve the problem, including by:

  • Resending links: Providing a working download link to the email address used at checkout.
  • Correcting or replacing the file: Fixing any technical defect in the file, or providing a corrected or replacement copy.
  • Refunds where appropriate: If the problem cannot be resolved and a refund is appropriate, it is processed through Lemon Squeezy, which, as the merchant of record, reviews refund requests case by case under its Buyer Terms.

This does not mean a refund is guaranteed in every case; refunds may be issued where appropriate under the applicable checkout and refund process.

5. Personalized Products

We do not currently offer personalized products (such as stories featuring a child’s name). If they are offered in the future, the following rules apply:

  • These products are prepared based on the details the customer provides when ordering, so please make sure the spelling and details are correct before submitting the order.
  • If we make a mistake in spelling the name or preparing the content, we will correct the product and resend it at no additional cost.
  • As a general rule, an error resulting from incorrect details provided by the customer is not a reason for a refund.

6. Time Limit and How to Submit a Request

Please contact us first, and submit any request for help or report of a problem within 7 days of the purchase date.

To submit a request, please provide your order number, the email address used at checkout, and a brief description of the problem through the following channels:

We aim to respond to and follow up on requests within 2 business days.

7. Payment Disputes and Buyer Protection

Our goal is always to bring joy to your children and to make sure you are satisfied with your experience with Giggly, and we are always happy to resolve any concern in a friendly and professional manner. Please contact us first, before opening a payment dispute or chargeback with your bank or card issuer, so that we can provide the fastest and most suitable solution for you.

Payment disputes and chargebacks are handled through Lemon Squeezy and the card issuer’s process.

If a refund is approved, the amount is usually returned to the payment method used for the purchase. How long it takes to appear in your account depends on the payment method, your bank, and the payment provider; it usually takes 5 to 10 business days.